Senior IT Specialist

Remote from
Salary, USD
65,000 - 80,000/yr
Job type
Full Time,
Opening date
Closing date
9 Mar 2023
We’re looking for a Senior IT Specialist who can help transform our IT Support team to reach Enterprise caliber heights. The fast paced growth of Wpromote gives you an opportunity to have a large impact and create your signature within the department. This person will be analyzing our processes and bridging the gaps to meet new standards. We want someone who will keep growing and staying up to date with industry best practices for the improvement of Wpromote.
At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.
We offer:
-Remote-first culture
-Half-day Fridays year round
-Unlimited PTO
-Challenger Recharge week (Summer)
-Extended Holiday break (Winter)
-Flexible schedules
-Work from anywhere options**
-100% paid parental leave
-401(k) matching
-Medical, Dental, Vision, Life, Pet Insurance
-Sponsored life insurance
-Short Term Disability insurance  and additional voluntary insurance
-LinkedIn Learning Membership and more!
The anticipated annual base salary for this role will range from $65,000 – $80,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. The total compensation package for this role will include benefits (listed above).
**This position may be performed remotely in most states within the US, with some exclusions
***This position is not eligible for immigration sponsorship

You Will Be

  • Serving as a senior help desk specialist to troubleshoot technical issues by performing analysis and implementing corrective action
  • Evaluating technical processes for improvement and installing new procedures to the team
  • Proactively identifying and proposing remediations on any process gaps
  • Finding and deploying new solutions (technical/non-technical) that will make the tech team Enterprise scalableDocumenting support and technical solutions for department use
  • Evaluating the newest industry best practices and changing current processes to match
  • Ensuring the team is communicating with high quality and timeliness
  • Aiding in conducting research of new/emerging software and hardware to provide future efficiencies
  • Managing new vendor/SaaS testing and documentation
  • Providing troubleshooting support for all company hardware – laptops, conference rooms, tablets, etc.

You Must Have

  • 3 – 5 years of IT support/help desk experience providing Tier 2 troubleshooting with a mostly Mac corporate IT Environment
  • Bachelor’s degree in Computer Science or related discipline or equivalent relevant experience
  • Excellent written and verbal communication skills
  • Direct experience evaluating IT Tech processes to implement improvements
  • Experience within a corporate IT Enterprise environment; specifically ITIL
  • Strong understanding of Mac operating systems with some experience in Windows
  • Excellent experience in Utilization of corporate IT management tools – MDM (ex. JAMF) , Software/Vendor Management Tools, Ticketing Solutions, Password Management, Antivirus, Remote Management, VPN, etc. Google Workspace administration/management
  • A Good understanding of web conferencing tools such as Google Meet, Zoom, Teams, etc.
  • Solid customer service skills with the ability to think quickly on your feet
Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

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What position is Wpromote hiring for?

Wpromote is hiring a remote Senior IT Specialist from

What type of employment does Wpromote offer?

This is a Full Time role.