Deal Desk, Senior Manager

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Deal Desk is a concierge service helping Medallia close good deals through maximizing bookings, cashflow, and commissions by driving a frictionless sale for customer and sellers, coaching sellers through Medallia policies, and finding creative paths to win deals in a way that protects future growth & renewals. Responsible for pricing/negotiation guidance, deal strategy support, identifying revenue growth opportunities, identifying cost savings, engaging with customers directly in a pricing/contracts specialist role.

Responsibilities

• Accurate CPQ data entry on complex deals
• Create accurate Order Forms self sufficiently, including Terms & Conditions modifications. Advise and coach others on creative/unique structures/language.
• Run pre-close on any deals and support others as bandwidth allows.
• Expert on all Medallia Product pricing
• Create accurate contract analysis for any account.
• Coach SD on contract, pricing, and negotiation strategy. Field direct communication with Customer (typically procurement)
• Manage a team

Qualifications

• 7+ years of experience in a deal desk, finance, contracts, sales operations, or revenue generation role
• 3+ years of Software/SaaS industry experience
• 3+ years of CPQ tool experience Fluent in English Language (written and verbal)
• Attention to Detail – process detailed information effectively and consistently
• Planning and Organizing – Well-organized; able to effectively handle multiple tasks and prioritize
• Efficiency -Ability to work in a high-pressure environment
• Build collaborative relationships – develops and sustains cooperative working relationships

Preferred qualifications

• Understanding of the sales process and the ability to navigate and progress long, complex sales cycles
• Strong business acumen with excellent communication skills – verbal and written
• Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
• Result driven and organized, with excellent attention to detail and the ability to work in a fast paced environment
• Strong listening, analytic and organizational skills
• Effective communicator, both written and verbal

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected] For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.