Customer Marketing Manager

Remote from
Salary, USD
115,000 - 180,000/yr
Job type
Full Time,
Opening date
Closing date
24 Mar 2023
Views
437

About CodeSignal

CodeSignal is an assessment company helping the world #GoBeyondResumes

Actively Hiring

Our Customer Marketing Manager will be responsible for building stronger relationships with customers through engaging marketing campaigns. Their mission is to create a community of fanatic brand advocates, helping CodeSignal gain a competitive edge. This position works closely with the Customer Success organization, benefiting Customer Success, Sales, and Marketing teams by increasing customer advocacy (including referrals, testimonials, references, etc.), and increasing loyalty, adoption, and retention.

CodeSignal is the leading technical interview and assessment solution, helping companies identify the right candidates with the right skills—even if they don’t have the “right” profile. Hiring and selection teams use CodeSignal to increase speed-to-hire and candidate pipeline yield, and tap into underrepresented pools of candidates. Founded in 2015, CodeSignal is trusted by leading companies like Netflix, Capital One, Robinhood, and Dropbox. Some of our recent accomplishments include:

What makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day

Responsibilities include: 

  • Develop a customer lifecycle campaign program and work with marketing and customer success operations to implement.
  • Partner with demand gen to support and execute cross-sell and upsell campaigns.
  • Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding, and ongoing nurture campaigns.
  • Manage the Customer Advisory Board program in partnership with customer success and product.
  • Support the Customer Success team with templates and resources that can help them deliver engaging business reviews.
  • Identify key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
  • Create digital nurture to ensure continued education and success throughout the relationship lifecycle, bolstering CSM efforts. 
  • Manage and maintain referral and advocacy programs; continually recruit new customer advocates to support sales & marketing needs.
  • Manage a library of up-to-date customer success stories.
  • Support annual/bi-annual/quarterly customer satisfaction surveys to drive change throughout the organization.
  • Create unique marketing content and activities for account management/customer success to help at-risk or target customers with training.
  • Provide product feedback given by advocates to the Product Management team.

Qualifications

  • 5-10 years experience in marketing-related roles with an emphasis on customer communications and/or marketing.
  • Technical knowledge of the latest digital marketing tools and channels, including Customer Relationship Management platforms and marketing automation platforms.
  • Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
  • Familiarity with B2B marketing, lead generation, and sales processes.
  • Ability to write compelling copy is a necessity.

Nice-to-Have

  • Graphic design capabilities.
  • Previous Customer Service, Customer Success, or Account Management experience.

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market and 401(k) match
  • 🩺  Medical, dental, and vision insurance
  • 🥳  Team activities and get-togethers to connect with your fellow Signalites
  • 🏝  Unlimited PTO and remote-first work policy
  • 📚  Continuous learning with educational reimbursements provided
  • 💻  Equipment provision and generous home office setup stipend
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

Salary Projection

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of USD$115,000-180,000. This range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees’ compensation is reviewed and adjusted regularly.

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobEmbed widgetShare

How to apply

See a few more

Similar remote jobs in Marketing & Sales

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=18569" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is CodeSignal hiring for?

CodeSignal is hiring a remote Customer Marketing Manager from

What type of employment does CodeSignal offer?

This is a Full Time role.