This is a remote leadership position in the area of strategy and enablement, where the person will be the face and voice of the support business in product conversations; champion the needs of customer support to provide a superior service experience. Person will be a part of the Global McAfee Support Management team.
He/ she will manage a team of design-thinking senior, mature, technical SMEs that work in close collaboration with Product Engineering teams to identify opportunities in the Product in areas of Usability, Supportability, Diagnostics and Knowledge Transfer.
The person will extensively engage and collaborate with key cross-functional leaders within the Product Management, Product Engineering and Product Monetization organizations. Will have an evolved design-thinking mindset and uses methodical problem-solving approach in driving improvements. Become the link between the Support Operations and Product teams. Be a thought-leader with exposure to next-gen technologies and platforms that drive a compelling digital experience
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
We’re serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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Position: Senior Manager Consumer Support.