At Beyond Meat, we started with simple questions. Why do you need an animal to create meat? Why can’t you build meat directly from plants? Thus, we make plant-based meats that allow families to eat more, not less, of the traditional dishes they love while feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our goal is to bring exciting change to the plate—and Beyond.
Beyond Meat is seeking a dynamic Sr. Manager of Consumer Care to strengthen, grow, and further elevate the consumer support experience and operations. This role requires the ability to nurture consumer and cross-team relationships, optimize the Consumer Care tech stack, analyze consumer feedback, and mentor department team-members in a professional capacity. This includes strategically developing, planning, tracking, and measuring execution of Consumer Care department objectives and KPI’s. This role must enable best-in-class global expansion, cross-team strategic reporting, and responsible budget allocation.
Key expertise required in omni-channel support, distributed support networks, culture-driven leadership, and managing risk in regulated industries. All business activities must be done in a way that underscores the social mission of Beyond Meat.
Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
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Position: Consumer Care Manager.