The Director of Customer Success is responsible for developing strategies and practices that will enable our customers to understand the possibilities of the GumGum Sports platform and how to leverage it to maximize their return on investment of sponsorship investments. As the leader of the Customer Success department, you will elevate a group of Account Managers in developing the onboarding and training practices to ensure that clients successfully launch and ultimately leverage their sponsorship valuation data.
This position will lead the engagement, success, retention and growth of GumGum Sports’ customers. You and your team will be the voice of the customer while connecting with every function in the organization. You will understand the realities of our customer’s business and innovate on the best way for GumGum Sports to become an integral and impactful part of our clients’ businesses.
Traditionally you will manage a geographically dispersed team based in our Santa Monica, New York, Chicago and London offices. Currently, the team is working remotely from home, as is consistent across GumGum.
Team Leadership & Management:
Customer Loyalty Development:
Customer Care, Growth & Retention:
Voice of the Customer Across GumGum Sports:
Metrics & Reporting:
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Position: Customer Success Director.