In 2019, immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.
Sendwave’s mission is to change that by making sending money anywhere in the world as easy and affordable as sending a text. Since 2014, our app has allowed users in the US, the UK, Spain, Ireland, France, Italy and Canada to send money instantly to mobile money wallets in Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal (and soon Bangladesh) saving our users over 70% relative to Western Union and MoneyGram.
We’re looking to rapidly expand throughout the globe in the next year. That’s where you come in…
Delighting our users is a core value at Sendwave. We are looking for a User Protection Support Representative who will provide our new users with a seamless experience as they begin to use Sendwave. User Protection Support Representative responsibilities include helping our users submit identification documents to fulfill compliance and regulatory requirements, ensuring users are sending funds to legitimate counter-parties, and helping users to complete their first transactions. If you’re familiar with providing stellar customer service and have a passion for preventing fraud, we’d like to consider you! Ultimately, you will make sure our users feel their information is secure and that they made the right choice in using Sendwave for their remittance needs!
Our company, including our support team, is 100% remote. External candidates must be authorized to work in the United States or Canada. External candidates authorized to work exclusively outside of North America will not be considered.
Sendwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Position: Customer Support Representative.