Heymarket helps businesses message with their customers over SMS, Apple Business Chat, Facebook Messenger, and more. Heymarket is used by over 1,200 businesses including Dignity Health, Blue Bottle, and Uhaul. Heymarket was founded by the team behind Manymoon, the #1 app in the Google Apps Marketplace and acquired by Salesforce.
While Heymarket was designed to be a self-service product, leads and customers still have questions about industry best practices. You’ll be their subject matter expert and main point of contact for technical questions. We’re searching for customer-focused individuals with an ownership-mindset. Customer Success is a critical function at Heymarket as the customer champion; you will be the touchpoint for the customer, working hand-in-hand with multiple Heymarket functions (including Sales, Product Management, Business Operations, and Executive Leadership) to ensure the customer is successful with business messaging. This will be a rapidly growing role moving from individual contributor responsibilities to the potential to lead a team.
Heymarket is remote, but has an office in the SoMa neighborhood of San Francisco. Benefits include medical, dental, and vision insurance. To learn more about the company, please visit our website at heymarket.com.
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Position: Customer Success Manager.