Gusto is looking for a skilled, team oriented workforce management professional who loves strategically thinking outside the box to solution complex contact center quandaries. You will be an integral part of scaling the Workforce Management (WFM) team to propel Gusto to the next level of success.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Our mission is to create a world where work empowers a better life.
This workforce management position will be directly responsible for the oversight and execution of all day to day WFM and Data Analytics Operations for our customer facing teams. This position will place a tactical emphasis on workforce planning while demonstrating a strong understanding of how planning, forecasting, and capacity requirements translate to scheduling and real-time management to support the teams and units within our customer facing departments.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
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Position: Workforce Management.