Elevate Labs is on a mission to improve people’s minds.
Since 2014, we’ve helped millions of people around the world learn and improve concrete cognitive skills in reading, writing, and math through Elevate, our first mobile app which has won Apple’s App of the Year Award. With Balance, our second mobile app, we’ve personalized meditation to help more people reduce stress, improve sleep, sharpen focus, and much more.
Elevate Labs is a fully distributed company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.
If our mission resonates with you, please consider applying!
The Customer Support Team at Elevate Labs operates like a fast-paced, agile startup and we’re looking for an energized, high-performing customer support agent to join the team. This is a unique opportunity to use your customer experience, decision-making and creative problem solving skills to shape the trajectory of our existing, and newest, ventures. As a member of our team, you treat customers as part of our community, you never settle for good enough and you never stop learning and teaching. This role requires balancing agility with customer obsession, all executed along tight timelines and a constantly evolving business.
We cater to the needs of the business by listening to when our customers need us most. With that in mind, to be considered for this role, you must be able to work one or both weekend days, holidays, and comfortable with a periodically changing schedule.
We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable; and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.
We also know that diversity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we’re dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we’re taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.
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Position: Customer Support Manager.