At Buildkite we build tools to help the best software teams stay happy and productive. We’ve rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies. To-date, our growth has been fueled entirely by word-of-mouth by some of the best technology companies in the world including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, CultureAmp, and Canva.
Buildkite is a differently shaped company that values work-life balance and supports staff to work the ways that make sense for them. From the beginning, our goal has been to build a company that was profitable, grew sustainably, and had a strong, people-centered culture. We’re currently a distributed team of twenty-nine humans working remotely from Seattle, Vancouver, Perth, Sydney, Hobart, Adelaide, Tokyo, Oakland, Wellington, Berlin, and Melbourne.
When it comes to sales, we believe that our primary job is to help customers solve problems. We have an amazing product that customers love, but we also know that a human touch during the trial process improves the chances of closing a deal. As a Customer Advocate, you will be a member of the Customer Success team. Customer Success is responsible for the entire customer experience, from pre-sales through onboarding and account management, to retention. Your focus will be on pre-sales, where you will help build and execute a process that creates a delightful user experience that leads to more customers signing up for paid accounts.
Timezone: Remote, with overlap with PST & AEST
Hours: Part time or full time
Role Type: Permanent
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Position: Customer Advocate.