Headspace is looking for a Healthcare Customer Success Manager. Headspace is already being actively used and recommended by healthcare professionals and patients and we’re looking for your help to make Headspace mainstream in healthcare. This individual will be in charge of managing key healthcare relationships and responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption and managing renewals and expansion opportunities. Additionally, this person will collaborate cross-functionally to uncover new ways to better serve our healthcare customers and deliver against our mission of “Improving the health and happiness of the world.”
Customer Success is a critical part of our business and is ultimately what enables our product to get into the hands of patients, providers and caregivers. As an early member of a growing team devoted exclusively to Healthcare, you’ll have a chance to help shape how we work with healthcare customers to maximize successful relationships. You will help refine a playbook to formalize our processes across key health customer segments. You will also work closely with other team members, including Business Development, Marketing, Product, Science, Brand, Data & Analytics, InfoSec and Legal.
Location: This role is open to remote employees in select US states: California, New York, Florida, Georgia, Texas, Maryland + Washington DC, North Carolina and Washington.
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
How to get started:
If you’re excited by the idea of seeing yourself in this role at Headspace, please apply with your CV and a cover letter that best expresses your interest and unique qualifications.
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Position: Customer Success Manager.