Our ideal candidate has successfully handled high volume technical support in previous roles— some experience in events is also a huge plus.
You understand SaaS and cloud software like the back of your hand. You could make a three year old understand a robust registration and website-building software platform without breaking a sweat.
You’re proactive, love figuring out the details of customer issues like a nerdy Sherlock Holmes, and are detail oriented and able to manage multiple tickets and requests at once.
You’re a team-player with an individualistic streak, a Bob Ross of Technical Support (no mistakes, just happy accidents!)
A highly focused, fully-remote event marketing software startup. Our clients expect us to be an events industry thought leader, always on the edge of new ideas with an unconventional viewpoint— and that’s what we expect from you.
We’re Swoogo, pioneers of the event marketing frontier, and we’re looking for a master Customer Success Manager who is familiar with software and events, who can turn dreams into reality (or at least occasionally frustrated customers into super happy people).
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Position: Customer Success Manager.