Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.
Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.
This role is part of our International Support team which is focused on providing the best product experience to all our Loom customers. You will be responsible for supporting Loom users via email (Zendesk) and social media, and helping them resolve any issues they encounter with our platform. You will work very closely with our Sales & Success teams serving as the voice of the customer to improve our product.
Important note: We are looking for candidates to work a full time schedule that may span weekends and/or holidays as our customers need us.
Bonus: Great video presence and love engaging with customers through video.
Bonus: Experience analyzing data, trends and customer information reports to identify growth opportunities.
Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.
Place this code wherever you want the widget to appear on your page.
<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=4437" async></script>
Position: Enterprise Support Specialist.