Social Media Manager

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Category
Marketing
Type
Full Time
Opening date
Applications Close
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580

Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states.

Founded in 2017 and VC backed, Rhino’s mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As social media manager, you’ll focus on creating original text and content, managing posts (Facebook, Instagram, LinkedIn, Twitter and more) and responding to followers in a timely, thoughtful manner. We expect you to be up-to-date with the latest digital technologies and social media trends, with a passion for staying connected online and an eye for opportunities to build awareness and support for our business and mission.

In this role you will:

  • Manage social media platforms – Facebook, Instagram, Linkedin and Twitter, BBB, Google Reviews, or customer reviews platform etc.
  • Manage day-to-day community engagement and communications. Including– but not limited to, legal and product response protocols, 1:1 communication with customers, management of strategic and tactical differences between social channels, pre-programmed posting schedule, etc.
  • Manage strategy of customer reviews and ensuring we can acquire positive reviews and properly address negative feedback with best in class service
  • Act as a liaison between our social media community, product management, PR, product support, and sales teams
  • Grow our social media presence by developing content and campaigns that speak to the experiences and needs of our customers
  • Quickly coordinate digital responses and events at the speed of the news cycle that may include legislative work, company statements, and other creative actions
  • Display impeccable written communication, creative writing, and organizations skills
  • Write engaging copy for social posts, content titles and descriptions and post across multiple platforms
  • Monitor social media accounts for engagement from social followers, respond to comments and messages received on social media
  • Review and synthesize social media analytics across platforms to determine areas for growth, identify best performing content, and be strategic about new opportunities for engagement
  • Participate in improving our overall community engagement by looking for opportunities to improve our current processes and escalating those to management

We’re ideally seeking:

  • 3-5 years of experience in a similar role
  • Self-starter, highly motivated, positive demeanor, excellent communicator, and able to juggle multiple assignments simultaneously
  • Polished with excellent interpersonal, communication skills and strong verbal and written skills
  • Analytical with a comfort in dealing with numbers and reporting
  • Ability to adapt to change and continually evolve skills to meet the ever changing needs of the company

Benefits:

  • Competitive compensation and 401k 
  • Unlimited PTO to give our employees a little extra R&R when they need it
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Comprehensive health coverage (medical, dental, vision)
  • Remote Work Program to allow for flexibility between home and the office
  • Generous Parental Leave to create a family-friendly culture
  • Wellness Perks (Gym, Classpass, & Citibike Memberships)
  • Commuter Benefits through a Flexible Spending Account
  • Fintech Equality Coalition Founding member
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