At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app — one that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile.
Recognized as the fastest-growing travel app by Forbes and one of the world’s most innovative companies by Fast Company two years in a row, Hopper has been downloaded over 40 million times and has helped travelers plan over 100 million trips and counting. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019, the Google Play Award for Standout Startup of 2016 and Apple’s App Store Best of 2015.
Take off with us!
The role of Workforce Management is a critical component to the success of the customer service function, notably driving excellent customer experience and business profitability via intelligent staffing decisions for multiple programs and projects.
We’re looking for a data-savvy Workforce Management leader to join the Customer Service Operations team responsible for designing, implementing and maintaining the supporting function of Customer Service (Systems, Quality, Learning and Development, Workforce Management).
This lead will be responsible for building the Workforce Management function from the ground up and be the owner of overall global WFM strategy, support and execution across multiple lines of business. This includes ownership of Forecasting, Scheduling, and Intra-Day Management.
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Position: Workforce Management Director.