At Framework, our mission is to fix consumer electronics. We believe products can be better both for users and the environment. Unlike most electronics products on the market today, ours are designed to be repairable and upgradeable to enable long usage lifetimes and deep personalization.
To support our product ecosystems, we are also launching a marketplace allowing users to buy and sell new and used devices and parts.
We come from successful consumer electronics startups including the founding team of Oculus and e-commerce companies, and we’re funded to fulfill our mission. We care deeply about building a diverse and inclusive team, and we hope you do too!
We are looking for a Customer Experience Manager to deliver an excellent service and support experience to our customers. This includes developing processes that support customers across both e-commerce orders and returns and usage of our consumer electronics products. Because of the physical modularity of our products, there are unique support challenges that will require creative solutions to assist customers with upgrades, repairs, refurbishment, and even helping facilitate consumer to consumer used part and product sales. As our first Customer Experience Manager, you’ll have a high level of influence on the overall customer journey and support policies going forward.
We’re headquartered in Burlingame, CA, and are open to local, relocated, or remote candidates.
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Position: Customer Experience Manager.