At Prisma we are building the data layer for modern applications. If you are fascinated by the software that power large technology companies such as Twitter, Airbnb and Facebook but want the challenges and freedom that come with working in a small startup, then a job at Prisma might be for you.
With funding from top-tier Silicon Valley investors Amplify Partners and Kleiner Perkins we are a small and dedicated distributed team, working on making advanced data infrastructure developed at large tech companies accessible to all developers around the world.
We are focused on bottom-up adoption, and most of our software is open-source. At Prisma you will be part of a vibrant community. Prisma users often engage with the company on GitHub and Slack.
As Prisma’s first Customer Success Manager you will be responsible for identifying, supporting, and building relationships with Prisma’s most intensive users (i.e. startups and businesses). You will also be responsible for reporting on customer growth in the area and act as a liaison with the Product Team.
You should have a deep passion for customer success, experience (or great interest in) working at a startup. You should be intensely proactive, there will be a lot of processes that will need to be built from scratch. You will report into the Developer Relations Department, whilst building relationships across various teams and departments.
We believe the successful candidate will have:
The following experience would also be a plus:
You’re likely to be a great fit for the team if you …
We are a remote-first organisation with an office based in Berlin, Germany. Whether you would like to work remotely, or from the office in Berlin is up to you! We are open to discussing relocation assistance if you would like to join us in Berlin.
That being said, for the sake of maintaining an effective working relationship, we are restricted to hiring remote employees from a timezone band ranging from UTC -1 to UTC +3 (Coordinated Universal Time).
Our recruitment process for this role follows the structure below:
If you are interested, please apply by sending us your Resume/CV and any other links or documentation that you think might be relevant. We are looking forward to hearing from you and wish you all the best with your application.
Prisma is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
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Position: Customer Success Manager.