Airbase is a modern spend management system designed for growth companies that need a single platform capable of managing entire company spend. Airbase brings the benefits of corporate card expense management, bill payments, and accounts payable automation in one unified platform. Airbase is well funded and getting ready to invest aggressively in growth in 2021.
Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.com
The Product Support Specialist will report to the Product Support Manager and will manage the support tickets and escalations in his/her own queue to ensure proper handling and timely updates and resolution of support tickets ultimately leading to the exceptional customer experience and satisfaction which Airbase is known for.
This role will also need to focus on regularly keeping up on changes and improvements in the Airbase product as new features are continuously rolled out. The Product Support Specialist is expected to be a product expert to allow customers to receive quick responses on their how-to questions or confusions. This role is expected to work together with a team of highly efficient and productive Product Support Specialists in issue resolution to ensure the team is providing superior customer experience.
This role is a great fit for you if you have an accounting/audit background but prefer to be in a customer-facing role with an opportunity to help finance and accounting teams to be more productive. We also encourage you to apply and grow in this role if you have experience performing consulting work on ERP implementations and similar roles requiring customer interaction.
This role requires the ability to work during the PT working hours as the customers we are catering for are largely based in the Pacific (PT) and Eastern (ET) time zones.
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Position: Product Support Specialist.