Our mission is to train the world’s workforce in the careers of the future. We’re an immersive online learning platform offering practitioner-level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. We’re backed by some of the best-known investors — Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital to name a few.
Focused on self-empowerment through online and blended learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists, while also enabling learners at all levels to skill up with essentials like programming, web and app development.
At Udacity, the Student Experience Operations team is deployed to provide world class customer experience to our student base. We are looking for a Support Community Manager to be the brand voice when interacting with our learners. You’ll be tasked with managing the sentiment and engagement of all community members on Udacity’s support forums. The primary goal of this role is to help learners find resolutions to their problems in a timely manner through community support and peer led interactions.
This is a chance to affect thousands of students around the world who come to Udacity to improve their lives.
Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.
Udacity is proud to be an Equal Employment Opportunity employer. We believe that the unique contributions of all Udacians is the dive of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate on the basis of regard to race, color, religious, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Position: Support Community Manager.