MyTutor is the UK’s leading online platform for one-to-one learning, and we’re on a mission to give every teen the chance to reach their potential. We’re building a future where access to high quality learning is stress-free for those who can afford it, and funded for those who can’t.
One-to-one tuition is one of the most powerful ways to improve pupils’ grades, confidence and life chances. Yet it remains out of reach for many. Our handpicked community of tutors work online with students from all walks of life, and our tutors have given half a million lessons so far – raising results on average by one whole grade. We’re proud of the fact that over 550 schools have also chosen to work with us. And that we’ve earned a Trustpilot rating of 4.8/5.
We understand the hectic lives of families with teenagers, and our flexible lesson times mean parents can juggle schedules more easily. It’s simple to find a tutor each child gets on with – and every lesson is tailored to their needs. With all the disruption to school education that covid-19 has brought, online tuition gives families and schools a safe and reliable way to keep their kids’ education on track – no matter where they live or what they need help with.
You’ll be one of the first members of our new Customer Success function, a team which will play a pivotal and proactive role in ensuring customers have a great experience at MyTutor whether they are brand new to the service or have been with us for several years. You will work closely with our existing Sales and Consumer Operations teams to match prospective customers with the right tutor for their needs, and help these parents get lessons underway for their child. You’ll be working predominantly on the phone, but also via email and live chat, to build strong relationships with the parents that use our platform and help ensure we retain them.
MyTutor is currently undergoing an exciting period of growth, which means you’ll be working in a fast-paced environment to implement new initiatives while maintaining the high standard of customer service we pride ourselves on.
The type of person we’d love to meet:
MyTutor is committed to creating an inclusive workplace and has set up our own EDI (Equality, Diversity and Inclusion) committee who host regular events to make sure we live up to those values. We are proud to be an equal opportunity employer, and all applicants will be considered.
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Position: Customer Success Associate.