Client Services Team Lead

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Student Beans is the world’s leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester, Birmingham and New York and opened a brand new office in Melbourne. But we’re not stopping there!

Student Beans has an incredibly exciting journey ahead, with ambitious goals and endless possibilities. Our success is due to our brilliant people and we are looking for more talented individuals to join us on our journey.

About the role

As a result of our incredible success and growth, we are looking for a Client Services Team Lead to join us. Responsibilities include:

  • Managing the Client services function to ensure our partners have a high level of care
  • Being responsible for managing a Client Executive, and assisting with building out a team
  • Improving the client service process, and adjusting where necessary
  • Responding to client queries and issues
  • Providing Administrative support to the Account Management function

Requirements

About You

We’d really like to hear from you, if you have…

  • Previous experience within Client Services
  • Experience of managing and leading a team
  • A high attention to detail and logical thought process
  • Previous experience with a SaaS or tech business is desirable, but not essential
  • Previous experience of onboarding would be advantageous

Benefits

Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

  • Competitive salary.
  • Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
  • Flexi-time.
  • Vibrant, purposeful and social environment – regular socials and adventurous activities.
  • Focus on welfare – gym membership & wellness challenges
  • Mental Health First Aider
  • In house performance and development coaching
  • Access to the ‘Student Beans Library’
  • Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino’s, Uber … to name a few!
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