Based in NYC or Remote US, and reporting to the VP of Customer Support, this leader will be responsible for building and managing a team responsible for our Customer Support platforms, tools, analytics, knowledge, training and quality. This team is critical to our success and ability to scale as Vimeo continues to grow and evolve. This leader is charged with creating a cohesive ecosystem that allows the Customer Support organization to scale and do its best work.
Vimeo is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 200 million users — from creatives to entrepreneurs to the world’s largest companies.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of over 650 passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
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Position: Customer Support Operations Director.