Customer Success Manager

Time zone
Type
Full Time
Opening date
Closing date
3 Oct 2021
Views
432

Do you want to be part of a team that helps >1 million designers create amazing products everyday? We are looking for Customer Success Managers to join our team and help build this important function at Sketch.

About Sketch

Sketch is where the best products begin. Over one million designers — from freelancers to some of the largest companies in the world — use Sketch to transform their ideas into incredible products, every day. We’re building a platform to empower designers to share and collaborate on their designs and work better, together.

In this position

  • We are seeking professionals who are eager to help others design and build flexible, effective, and efficient design operations
  • You will be proactive and excited to serve as the “face of Sketch” to customers. Your role will involve onboarding customers, evangelizing the Sketch Platform, and managing key accounts.
  • The primary goal is not to sell but rather to build relationships, drive enduring adoption and help customers succeed.

Responsibilities

  • Onboarding business clients and setting them up for success
  • Driving engagement and adoption among existing customers
  • Monitor entitlements in key accounts and drive successful renewals and expansions
  • Deliver actionable and candid feedback from customers to our design and development teams
  • Efficiently manage a high volume of outbound communications
  • Identify, track, and improve the health status of each of your customers
  • Managing a portfolio of 25-35 business customers

Requirements

  • Experience working directly with customers, in a support or customer success role
  • You must be passionate about great design
  • A deep sense of empathy, and a commitment to integrity
  • Ability to work remotely as part of a close-knit team
  • Stellar written and verbal English communication skills
  • Previous startup experience
  • While this is a remote position, periodic/infrequent travel may be expected for certain in-person customer meetings (if/as the world returns to some kind of normal, post-Covid).

Bonus

  • If you’re an experienced user of Sketch, that’s a clear bonus. However, if not we can teach you!
  • Self-starters who can diagnose inefficiencies and optimize processes to maximize results

Even if you’re not able to tick all of these boxes, we would still love to hear from you.

Report · Embed ·

How to apply

ATTN. Be careful! You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles asking for such payments or financial details from you. The employer won't know who reported this job.


Share this job

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

    The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
    All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

    Job Widget Code

    Place this code wherever you want the widget to appear on your page.

    <script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=5333" async></script>

    Ask a Question

    Position: Customer Success Manager.


    Login to Send Message