The Wikimedia Foundation is looking for a Donor Relations Specialist to join our team, reporting to the Donor Services Manager. As the Donor Relations Specialist, you will be responsible for handling a high volume of donor inquiries in multiple languages during our year-round global online fundraising campaigns. As the first line of contact between Wikimedia Foundation and tens of thousands of donors each year, this high-profile team is made up of professional communicators, who see each correspondence as a chance to positively engage donors and educate them about our mission. In this role, you will provide support to the Fundraising Operations team, responding to a wide range of donor inquiries using an online ticket-based customer service platform. In this position, you will be communicating with donors over email and also spend a portion of your time responding to questions and assisting English speaking donors over the phone. This remote, full time position offers flexible scheduling, however, in order to assist US based donors in a timely manner via telephone and email, we are looking for someone who is available to work hours that are compatible with the US/Western Hemisphere time zone.
…the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
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Position: Donor Relations Specialist.