Customer Experience Associate

Time zone
Type
Full Time
Opening date
Closing date
3 Aug 2021
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592

Closed

This job has now closed and is no longer accepting applications.

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Archive Job Description

You’re a natural helper – you jump in and lend a hand wherever you can be useful, and you take a great deal of pride in providing the best possible experience in every situation. You are also a patient and clear communicator – you’re adept at walking customers through every step of a process and helping them to understand how products can be used most effectively. You’re an early adopter who is passionate about new technology, and you are always up-to-date on the latest developments and trends. You love food and cooking, and your idea of a great time is sharing a good meal with friends. You are the next Customer Experience Associate at June!

At June the customer is our first priority, and we set a high bar for support. As a Customer Experience Associate you will be the primary point of contact for all customer needs, and we will rely on you to solve problems and answer questions in a timely and professional manner. A positive attitude and an innate hustle are both essential in this role.

Remote (US-based) candidates encouraged to apply!

YOU WILL

  • Approach Support as a product at June, innovating and iterating on customer experience
  • Manage omni-channel customer inquiries, ensuring that questions are answered and problems are resolved in a timely manner
  • Drive positive product reviews through concierge-level service and support
  • Onboard new June customers and introduce them to the user community
  • Work closely with Engineering and Product teams to identify, troubleshoot, and resolve new issues
  • Monitor user data to identify trends and outlier technical issues for the Engineering, Manufacturing, and Operations teams
  • Build processes, content, and tools to ensure the CX team can scale successfully and efficiently as our product line and user base grows
  • Work closely with our Engineering and Product teams to identify and lead initiatives aimed at reducing CX inquiries, and help develop tools to enhance our Support experience
  • Develop and lead end-to-end project plans and ensure on-time delivery of critical Support initiatives

YOU HAVE

  • A passion for June’s products and mission, and an interest in food and cooking
  • At least 3 years of experience in a customer-facing role at a technology-forward company, including experience with providing support via phone, chat, and email
  • Friendly and service-oriented nature, with the ability to remain calm under pressure
  • Familiarity with ZenDesk, Shopify, JIRA and Confluence, and/or other e-commerce/CX tools and platforms
  • Proven track record of customer support success

June is a team of expert engineers, designers and food lovers who are reimagining the modern kitchen. Our first product, the June Intelligent Oven, delivers the convenience of quick, no-guesswork cooking alongside the precision controls and advanced technology that professional chefs need for world-class results. It makes cooking easier, faster and better. Come join our team and help us create the kitchen of tomorrow!

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