Pingboard is looking for an empathetic, curious, and driven Customer Support Specialist to join our expanding Customer Experience Team.
At Pingboard, we believe that transparency builds trust, and trust propels teams. Pingboard gives employees access to essential information about people, teams, and their company. We’re a small, close-knit team that believes in quality over hours worked, and that work should be full of interesting challenges, stimulating conversations, and friendly people.
This position is part of our Customer Experience Team and is available to remote applicants in the U.S. or locals near us in Austin, Texas. Due to the pandemic, our company is currently distributed and intends to remain so until we can ensure our employees would be safe and feel comfortable returning. Pingboard is committed to building an inclusive team with diverse backgrounds and life experiences. We encourage people from groups that are underrepresented in tech to apply!
The Customer Support Team focuses on customer education, advocacy, internal knowledge sharing, and is a huge contributor to customer acquisition, expansion, and retention. Our product is crafted with care, so you won’t spend your time responding to the same bug over and over again. Instead, you’ll go deep answering interesting questions and providing troubleshooting assistance across a wide variety of topics (usage questions, data integrations, billing issues, etc.). Pingboard’s growth is both product and support-driven, and we pride ourselves on providing excellent support at all stages of our customer journey – from the demo and signup stage to providing refreshers and troubleshooting years into a customer’s relationship.
As our new Customer Support Specialist, you will:
To thrive in this role, you will:
To support you in your work, we offer:
All your information will be kept confidential according to EEO guidelines.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
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Position: Customer Support Advocate.