Previous experience within a startup in a customer-support role is mandatory
We’re a small team with big ambitions to change the pet care industry for the better. We have a new opening for a part-time role as a Customer Support Manager with the opportunity to increase hours to a full-time position. Salary is displayed is on a pro-rata basis.
Role Responsibilities and Duties:
You will relish in providing the best customer experiences and have experience in a D2C customer service role
You’ve worked in a startup and small team environment before working closely with other teams within the business to help resolve problems that may arise with the product, service or website.
You’ll be excited about joining a fast-growing, online business focused on pet health. You’ll appreciate that being part of a startup means being open and keen to work on all aspects of customer support as well as other areas of the business when required.
This is a fast pace environment – you should have the ability to adapt constantly and respond to changes. You will be encouraged to put forth ideas to improve our processes and workflows and you should be able to adopt new technologies/software accordingly. You will be able to document new processes to be shared amongst the growing team as part of the training of new recruits.
Please send us your CV and a short reply to each of the questions below:
Please note that you will need to be UK based and eligible to work in the country to apply.
We frequently use Google Docs / Sheets and customer support software tools such as Fresh Desk so bonus points if you already know your way around them.
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Position: Customer Support Specialist Manager.