At Cameo, we make impossible connections possible. Our platform allows fans to get personalized messages from their favorite comedians, actors, athletes, and more…not gonna lie, it’s pretty magical. And now we’re looking for passionate, hardworking humans to help take Cameo to the next level.
Our #Fameo means everything to us. Join a stellar team of smart, curious, and driven individuals, and experience a rocketship from its earliest days.
Best in class. We’ve been named one of LinkedIn’s Top 50 Startups to Work For, voted one of America’s Best Startup Employers by Forbes, and the #1 Most Innovative Social Media Company by Fast Company.
Work from practically anywhere. We’re a global company with an entirely distributed team…so as long as you’ve got WiFi, let’s connect.
Get all good stuff. Health insurance, 401(K), access to resources of a top tech incubator, and opportunities to connect with Talent on Cameo (looking @ you, Snoop Dogg).
Come to work every day knowing your efforts will have a material impact, shaping the direction of the next outstanding tech company!
As a Customer Success Manager you will be responsible for effectively and clearly communicating with both our internal and external customers. Your responsibilities include: ensuring our customers have the best possible experience on the platform, fielding questions about our product and responding in a timely manner, being the voice of our Cameo users and delivering feedback to the appropriate stakeholders. You will work cross-functionally to support the Talent Relations, MIG and Product teams to facilitate the delivery of millions of magical moments for fans.
You will lead our team of customer service experts, analyzing their performance to drive key behaviors that roll up to our company goals. You will have a strong command of CS fundamentals with a focus on improving our customer NPS score, turnaround time and SLA expectations.
Cameo is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Cameo celebrates and embraces diversity.
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Position: Customer Success Manager.