Double is a flexible assistant service for busy executives. We help CEOs and their teams save time and focus on what they do best without the cost of hiring, by matching them with a dedicated remote assistant. Double provides the tools and methods to make delegation and task management effortless, so executives and assistants are always in sync. We help our clients with scheduling, travel, inbox management, administrative tasks, and much more.
We started in April 2018 and have closed $6M+ in fundraising with top-tier VCs. We grew 6x in the last year, and are now looking for an exceptional, technologically savvy, Customer Support Specialist to help us continuously provide great customer service.
Let’s build the future of delegation together!
About the role
The Customer Support Specialist is responsible for handling inbound customer challenges in a timely and accurate way, and ensures the successful technological setup of all customers with their assistants. The Customer Support Specialist engages in extensive problem-solving to ensure customer satisfaction and successful long-term relationships.
What you will do
Who you are
Benefits & Perks
We’re a dynamic team that values a transparent and innovative work environment. We work hard to support each other in many ways. We value doers, people who are not afraid to break things and experiment.
You will be reporting directly to Sophie, our Customer Success Manager. You will also work in close contact with Maegan, our Onboarding Specialist, as well as our Operations, Growth, and Product teams.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Position: Customer Support Specialist.