UX Writer

Remote from: USA 🇺🇸
Category: Design & Creative
Job type: Contract,
Opening date: 23 Jun 2022
Closing date: 22 Aug 2022
Views: 964

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Bringing joy and trust to the auto retail experience by empowering sellers to succeed in a complex environment.

Automotive
2015

AutoFi is looking for a UX Writer to work within our growing Design and Product Management teams as a contractor for 3 months.

As a UX Writer, you will be working hand-in-hand with Product Managers, Engineers, Product Designers, Marketing, and the Enterprise team to develop and maintain customer-facing documentation, help guides, and in-product guidance across products for our dealership users and car buyers.

Responsibilities

Work with product and design teams to create UX and Technical copy for our suite of products
Help create guidelines governing style, tone, localization, and content reuse.
Write and edit compelling content for a variety of formats, including support articles, emails, product copy, in product contextual help, screen voice overs and videos
Ensure that product content is complete and contextual by researching features, and interviewing subject matter experts
Audit existing content and make recommendations for improvement
Develop proficiency with Figma to contribute content directly in the designs

Requirements

5+ years of experience creating compelling user-facing content and documentation for software products. Experience with API documentation, SaaS products, or related products is preferred.
Demonstrated knowledge of UX/UI design process
At ease managing multiple projects in a fast-paced environment, setting stakeholder expectations, working individually, and collaborating across teams.
Experience with ZenDesk or equivalent knowledge bases and content management tools.
Experience performing specialized publishing tasks such as video capture, editing, voice over and annotating screenshots is a plus
Experience working with tools such as walkme, appcues etc to create personalized onboarding, product tours, announcements, etc is a plus