We’re looking for a Senior Director and Global Head of Customer Support to join our Customer Support and Success team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs.
Our Sr. Director of Customer Support will be responsible for creating the vision and overseeing the building, continuous progress, and innovations to our Customer Support organization. This role will be at the forefront of new ideas and initiatives to continue to scale, iterate, and bring innovation to Zapier Support offerings. You’ll be communicating cross-departmentally often and with high level stakeholders.
If you’re interested in launching your career at a fast-growing and profitable startup, then read on…
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Things You’ll Do
Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Location: UTC -6 to UTC +2
Our distributed environment lets us work with the best people. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.
How to Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.
After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
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Position: Global Support Senior Director.