Customer Support Associate

Time zone
Anywhere 🌎
Type
Part Time
Opening date
Closing date
1 Jun 2021
Views
607

Closed

This job has now closed and is no longer accepting applications.

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Archive Job Description

Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients. We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s Best Places to Work, Best Small Company to Work For and Best Paying Company. Wheel is venture-backed by top investors with a track-record of growth– and we’re building an amazing team of Wheelies. Come join us!

Our Values

  • We believe we can help build a future for everyone by ensuring how we work is aligned with our core values of:
  • Further, together.
  • Empathy, everyday.
  • Be trusted.
  • Grit to grow.
  • High Velocity.

Responsibilities

  • Triage queries to the appropriate internal team members for review and resolution
  • Effectively escalate urgent support requests
  • Utilize ZenDesk to review, respond, and triage
  • Collaborate with Customer Support Team on projects and initiatives as needed

Qualifications

  • 1+ years of customer support or related experience
  • Excellent communicator via phone and email with a customer-centric mindset
  • Capable of using discretion to assess, triage, and escalate customer requests as appropriate and in accordance with SLAs
  • Available to work evenings and weekends
  • Previous experience with ZenDesk a plus

Equal Employment Opportunity Statement 

At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.

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