Handshake is the number one site for college students to find a job. Today, the Handshake community includes 17 million students and young alumni at over 1,000 colleges and universities — including 120+ minority-serving institutions. We connect up-and-coming talent across all 50 states with nearly 500,000 employers recruiting on Handshake — from every Fortune 500 company to thousands of small businesses, nonprofits, startups, and more. Handshake is democratizing opportunity and ensuring college students have the support they need to find a great job and kick-off a meaningful career regardless of where they go to school, what they choose as a major, and who they know.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply.
If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply.
Handshake is looking to bring on a Head of Support to lead and grow a distributed team of 12 Education and Technical Support Specialists across the US and UK to help our users from the early days of onboarding to launch day and beyond. You’ll directly manage our Education Support Manager and 6 Education Support Specialists, dotted-line manage our UK Support Specialists, and report directly to the Director of Global Support playing a key role in building scalable solutions and processes while nurturing a fun, collaborative culture. You’ll sit on the Education Leadership team with cross-functional leaders from Product, Marketing, Success, and Engineering, and you’ll work closely with these teams to improve efficiency, reduce first response times, and contribute to an overall seamless experience for users. As an advocate for our users, you’ll identify key themes that will drive continuous product improvement and improve the Handshake user experience. In addition, you’ll be responsible for leading cross-functional projects to reduce support volume and improve operations. You’ll build a hardworking team that loves contributing to our mission and pushes themselves to go above and beyond.
We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.
Place this code wherever you want the widget to appear on your page.
<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=5866" async></script>
Position: Head of Support.