Customer Success Managers (CSM) work to professionally guide, instruct, and consult with our customers over the phone and via email. CSM’s drive adoption of PetDesk and retain active customers through proactive research of customer data, upselling products, and consistent interaction.
Summary/Additional big picture context for the role
CSMs maintain our PetDesk customer count through superior service and by increasing MRR through upsells. You will manage a large book of customers by using data, reporting, and a proactive approach towards their success. A CSM must go above and beyond for the customer, providing a “Disney-like,” one-of-a-kind experience, enabling them to be successful. The right candidate can balance an organized data, sales, and empathetic customer approach.
The Customer Success team is made up of hard-working, smart individuals who always find the positive and go above and beyond for their customers. That said, we are very picky about who joins the team. If you do not have an above-average work ethic, ability to multitask, and stellar positive attitude please do not apply. This career is hard but rewarding. We cannot emphasize this enough!
Apply if you’re skilled in the following areas:
Compensation & More
Pay for this full-time role starts at $24/hr.
PetDesk is a Remote First organization, ensuring our culture, infrastructure, and ecosystem supports team members participation in critical decisions and information sharing, regardless of location. Benefits and perks include Medical/Dental/Vision/Life plans, flexible time off, 401(k), and paid parental leave. We also look forward to one day re-opening our dog friendly, Banker’s Hill/Downtown San Diego location with a gorgeous view of the San Diego Bay!
PetDesk, an industry leader in Veterinary client communication software, has helped over 2,400 veterinary practices streamline business with simple software solutions that help pet parents stay current and pet care providers stay connected. Over 2M pet parents use the trusted PetDesk App to talk to their clinic, and with 5-star ratings across multiple review sites, our belief in robust, customer success plans, keep our customers focused on delivering animal healthcare.
Founded in 2013 and headquartered in San Diego, CA, PetDesk secured a Series-B Investment of $12M from Silicon Valley based Peakspan Capital in Dec. 2018. We value curiosity, vulnerability, joy, and fulfillment – which drive us in our mission to engage pet parents in their pets health through a deeper relationship with their pet care providers – ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk.
PetDesk has 90+ employees and proudly supports a gender balanced workforce. PetDesk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The more inclusive we are, the better our work will be.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
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Position: Customer Success Manager.