Customer Success Manager

Time zone
Type
Full Time
Opening date
Closing date
1 Aug 2021
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312

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Archive Job Description

Here at Beyond Pricing, we are passionate about helping vacation rental owners and managers. Backed by the world-class Bessemer Venture Partners, we have grown from a bootstrapped company of a few to the market leader in our category – oh, and we’re a fantastic place to work.

With this in mind, we are looking for a Customer Success Manager to drive support efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment.

As a Customer Success Manager here’s what you will be responsible for:

  • Driving customer adoption, retention, and satisfaction for assigned book of accounts
  • Securing annual subscription renewals and uncovering expansion opportunities
  • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being metTraining clients on the basics of revenue management and how to effectively use our tool to increase revenue
  • Analyzing customer performance data and making recommendations to ensure revenue growth
  • Proactive relationship management with accounts to maintain overall customer health
  • Monitoring and reporting on the health and risk of assigned accounts
  • Maintaining a deep understanding of Beyond Pricing’s suite of products
  • Managing approximately 50-80 accounts at a time
  • Working with cross-functional teams to drive better collaboration and customer experience
  • Being the voice of the customer back to our Product organization, communicate trending customer feedback and ideas

Why is this important?

  • Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

So what kind of person are we looking for in this role?

  • You have deep customer-empathy and find fulfillment in helping customers reach their goals.
  • You enjoy working with people and are driven to provide an excellent customer experience.
  • You’re comfortable with data and leveraging it to make strategic decisions.
  • You pride yourself on going above and beyond for teammates and customers.

Okay, we’ve laid out what the job is – now are you qualified? Below are the minimum qualifications we’re looking for in a candidate.

  • 2+  years of relevant experience
  • Solid understanding of Customer Success best practices
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
  • Highly motivated, driven self-starter.

Company Values: 

We are serious about our core values – We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It – if those resonate with you, and you’re ready to work with a team that lives and breathes those values, we want to hear from you.

EEO Statement:

Beyond Pricing is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

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