The Director, Customer Success will be responsible for building and maintaining a positive relationship with clients that delivers the overall value and long term success of Patientco’s enterprise customers. This position will require a consultative approach that brings proactive strategic planning, complex issue resolution and thoughtful customer communication. The Directors of Customer Success are experts on the Patientco solutions and offerings to engage clients as full adopters, innovation partners and vocal advocates.
This position is the frontline interaction with health system executives and requires problem-solving, building trust, and ensuring that our clients, and Patientco, are set up for long term success. This position will be with the customer throughout the entire customer experience by meeting the clients before the deal is signed and partnering with them through the various stages of the relationship. The lead contact for customer performance and ongoing growth, this position will understand the customer’s strategic priorities, goals, strengths and challenges in a way that develops a customer-focused strategic and tactical engagement plan. Leading a team of successful Customer Success Managers and collaborating with teams across the organization will be essential to execute in this role.
If you have passion for relationship building in the healthcare space, are skilled at people management and love working in a dynamic environment, then Patientco is the place for you!
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Position: Customer Success Director.