The Customer Success Manager at Skedulo manages a set of strategic customers and is accountable for driving onboarding, adoption, engagement, renewal, and growth of the Skedulo platform. The role engages deeply with our biggest customers to understand their use cases, pain points and driving business value outcomes while leveraging Skedulo. The position can be based remotely in the US and reports into the Global Senior Director of Customer Success, which is part of the Skedulo Customer Experience group.
We are an exceedingly collaborative global team with a focus on results and customer happiness. This position is in the forefront of fast-growing industries with the opportunity to with dynamic companies globally. Our team members exhibit strong customer advocacy skills, an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. Senior team members are also be actively involved in coaching other CSMs and driving our internal initiatives around continual improvement & maturity within Customer Success at Skedulo.
Key Responsibilities include:
Desired Skills and experience:
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Position: Customer Success Manager.