As Skillshare’s Head of Platform Operations, you’ll oversee our talented support, trust & safety, and moderation teams who provide an inclusive, safe, and transparent platform experience for our vibrant global user base. You’ll report directly to the COO and represent operations across the company – anticipating our growing platform needs and leading the strategy to meet them, and evangelizing the impact of operations from a broader business perspective with high-level stakeholders.
We’ll look to your track record leading multi-tiered trust & safety operations, customer support, or policy development for global platforms with user-generated content to drive our operations into the next phase of scale and empower our teams to deliver an amazing experience to our community.
What you’ll do:
Why we’re excited about you:
Why you’re excited about us:
Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.
Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYC (#BI-Remote), Crain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.
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Position: Head of Platform Operations.