Hi, I’m Symone, Recruiting Manager at Customer.io!
We’re looking for an Onboarding Specialist to help us welcome and onboard our expanding globally distributed, fully-remote team. As an Onboarding Specialist, you own a critical point in a new team member’s journey; the warm welcome! You’re putting a face to our company, and making a memorable transition into the team by onboarding new team members in a way that embodies our core values of Empathy, Transparency, Responsibility, and Awkwardness. Your role is key to ensuring that new team members have what they need to succeed; helping them acclimate to their new role and setting the whole team up for a smooth transition.
Customer.io is a remote-first, globally distributed company. Our team of 87 is located across 19 countries. This means you’ll also be onboarding people all over the world through synchronous and asynchronous communication. We put a strong emphasis on effective communication skills, project management, and creative thinkers. In other words – you are vital to growing Customer.io’s culture and values while building a successful team.
Our mission at Customer.io is to power automated communication that people like to receive. Today over 2,400 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $65,000 – $70,000 USD depending on experience and subject to market rate.
Benefits at Customer.io include:
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Apply at the link below by 5pm PST May 19th and tell us why you’re interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by May 21st with a status update about your application.
Here’s what you can expect from our hiring process (order subject to change):
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Position: HR Onboarding Specialist.