Scratchpad is seeking a Customer Success Manager to partner with our key accounts to drive positive business outcomes for our customers. This role is ideal for someone that is comfortable working with data, naturally consultative, and a great storyteller.
In this brand new role, you’ll pioneer our post-sale success process. You’ll build strong relationships with revenue team leaders as you work together to level up their revenue team. Your ultimate goal is to ensure that companies are successful using Scratchpad. This means you’ll provide insights and strategic advice to improve and maintain account health, product adoption, operational strategy, use cases, and more.
As the person responsible for account success you have the opportunity to craft, expand, and understand how the company perceives and works with Scratchpad. This role is not focused on upsells, renewals, or expansions – it’s strategic planning and execution. You’ll be crafting the company’s experience with Scratchpad and working alongside them as they achieve their goals.
Scratchpad is the first workspace built for sales. We genuinely care about creating a delightful experience for our users and believe in creating a meaningful impact on how revenue teams work. We believe salespeople deserve to focus on what matters (selling) instead of suffering from tedious data entry. Based on the incredible customer love we’ve received, we have a fantastic start towards dominating this massive opportunity. Customers aren’t the only ones who recognize our worth, top-tier investors like Accel & Craft Ventures have partnered with us as well.
We’re growing fast and searching for those who align with our values, have strong empathy, and get stuff done. We are a diverse team working fully remote, which means you get to challenge conventional wisdom, think globally, and do your best work all from the comfort of your own home office.
COMPENSATION & BENEFITS
We believe that great ideas can come from anyone and anywhere. As an equal opportunity employer, we interact with respect, kindness, and compassion. We are committed to building a company that embraces and celebrates diversity, equity and inclusion. We’re not afraid to let go of existing beliefs as we learn new information and uncover better ideas. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Diverse teams build better products, offer more unique perspectives and help foster a more inclusive environment for everyone.
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Position: Customer Success Manager.