Head of Design

Time zone
Anywhere 🌎
Full Time
Opening date
Closing date
11 Oct 2021

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We’ll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States, Argentina, and Canada.

The Head of Design at Routable

We are looking for a Head of Design who is excited to own our design language, execution and vision alongside our amazing Product and Engineering leaders. We’re a proud product, design, and engineering company and we want to ensure that design shines in every aspect of our work and product.

The ideal candidate approaches their craft with the humility of a true artist and the passion of a great builder. Product design in B2B payments software is often an afterthought, and we plan to be recognized as the simplest platform with the best brand. You will help us realize this and make it a reality.

The Head of Design will bring a depth of functional product experience, expertise in scaling up design teams, architecting design systems, introducing strategic UX research, a deep level of curiosity with experience in customer development, as well as a proven track record of shipping fantastic product experiences by partnering closely with Product Management and Engineering. They will manage our Product Designers, Brand Design, and UX Researchers, and collaborate closely with our executive team, Product, and Engineering to help guide our roadmap and feature development planning.

Upon coming on board, you’ll be joining and fostering a culture of learning, testing, and building. At Routable engineers are empathetic to design, and designers are empathetic to engineering. You will be part of a group of highly collaborative, iterative and curious builders that are excited by creating new and innovative solutions to our user’s problems and bringing innovation to a highly neglected space.

Who we’re looking for:

  • You love to build products that are innovative and solve real problems for customers
  • You enjoy collaborating with teams across the organization, and fostering an environment of collaboration for your reports
  • You are a proficient in translating business needs to design and product requirements
  • You love to support others, ultimately wanting the team to thrive
  • You are hungry for user experience mastery
  • You like to manage people and processes and enjoy seeing your direct reports blossom
  • You are thrilled about working in a technical and fast-paced start-up environment
  • You enjoy talking to customers and digging into their pains and workflows
  • You have a technical background and are comfortable talking shop to any engineer at any level


  • Oversee the product design, brand design, and UX research departments as they contribute to the development of our B2B payments platform from vision to implementation
  • Develop and execute design systems and strategy in collaboration with marketing, sales, product, engineering, and support teams
  • Be responsible for leading a team of product designers through all aspects of the design and software development life cycle. This includes: market needs, vision and strategy, roadmap creation and communication, feature design, feature testing, requirements gathering, functional specification and more
  • Own and regularly report on the Design department OKRs
  • Dive deep into the details of workflows, graphics, designs, and user profiles while maintaining a broader, strategic view of how our platform fits within a broader B2B payments ecosystem across multiple industries
  • Lead and perform market research to identify product design opportunities and quantify the business case for new projects. Prioritize design initiatives focused on growth, usage, and revenue – working with multiple stakeholders
  • Leverage market analysis, competitive knowledge, and customer research to define how Routable can maintain the best product design in our industry
  • Collaborate with product designers to build a component based reusable design system
  • Work closely with Product and Engineering counterparts to ensure that our product development processes are as effective as they can be and are setting our teams up for success

Minimum Qualifications

  • 10+ combined years solid product and design experience leading design organizations in technology oriented startups and established, successful companies
  • Deep understanding of SaaS and usage-based business models, and proven success in B2B product initiatives and leadership
  • Experience building and leading high performing design teams
  • Ability to effectively influence design and product approach and decision making
  • Excellent communicator and can apply effective influencing techniques to gain support for your team’s priorities across leaders and teams in the company
  • Able to distill product decisions into relevant presentations internally and externally, customers and partners
  • Team oriented and able to collaborate with other stakeholders within the company to take an idea from conception to launch
  • Demonstrated collaboration and partnership with Product and Engineering
  • Experience owning and evolving brand design


We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!


Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

  • Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other’s needs.
  • Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.
  • Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.
  • Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.
  • Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.


To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. Yeah.. We love to compete together as a team.

Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend


  • Great Health, Dental and Vision Insurance
  • Competitive salary
  • Stock Options
  • 401k
  • Work from Home Stipend
  • We’re a remote team
  • Flexible vacation policy

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

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