We are looking for a full-time Customer Success Specialist based in California (you’ll work remotely, but should be a resident of California). We’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of our Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we want a candidate who is able to build a rapport with our user-base and carries on our solid reputation for excellent customer support.
Day to day, you’ll be supporting our users, improving and creating educational resources, working closely with our Product and Growth Teams, and contributing ideas to innovate our approach to support.
There will be significant ongoing opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. We’ll help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.
An ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights.
We are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are:
If your application is being considered, we’ll send you a test. If that goes well, we’ll invite you to interview.
We receive a high volume of applications for every role we post – please be patient as we review and give every candidate the attention they deserve. Unfortunately, we won’t be able to answer every application we receive; if you don’t hear from us within the next 3 weeks, your application has been unsuccessful on this occasion. We encourage you to keep an eye out for upcoming roles in the future.
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Position: Customer Success Specialist.