Localization Community Manager

Time zone
Anywhere 🌎
Full Time
Opening date
Closing date
25 Jun 2021


This job has now closed and is no longer accepting applications.

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Archive Job Description

Smartling is seeking a Localization Community Manager for a remote, work-from-home position, anywhere in the EMEA region. We are looking for a true go-getter to support the critical task of growing our community of freelance translators. In return, we offer competitive compensation and the unique opportunity to be a part of a high-growth company that is changing the world.

As a Localization Community Manager, you will be responsible for vetting and onboarding new freelance translators. This means coming up with a list of candidates, administering tests, onboarding new translators and supporting PMs in their team selection.

Smartling is a cloud-based platform that enables businesses to translate content faster, better and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify, and WeWork use Smartling everyday to go global in over fifty languages.

Tasks at hand

  • Vetting new freelance translators, onboarding and training new linguists
  • Supporting PMs in managing all aspects of translator capacity/ quality issues in a proactive manner
  • Fostering close relationships with linguists and ensuring reliability and accountability of a growing translator community
  • Supporting Quality Manager in running Quality Evaluation program

Must haves

  • Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines
  • Ability to be entrepreneurial, persistent and positive in the face of tough challenges
  • Exceptional attention to detail
  • High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you
  • Excellent written and oral communication skills
  • High degree of comfort with/ ability to quickly pick up cloud-based software
  • Bachelor’s degree or equivalent work experience

Nice to have

  • Familiarity with translation industry and technology
  • Knowledge of SaaS Dashboards
  • Fluency in a second language is highly desired

You are

  • Adaptable. Accept and embrace changes as situations or objectives evolve
  • Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects
  • Results Focus. Exhibit commitment to goals and consistently delivers results
  • Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted
  • Customer Focus. Builds positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns
  • Accountable. Maintains consistency in all aspects of their job

What matters to Smartling?

Two things – our clients and you. We believe that work is one of the most important parts of our lives, therefore we believe in a winning culture and great benefits:

  • Competitive salary and Employee Stock purchase plan
  • An opportunity to learn and advance your career
  • An energetic, value-driven, and fun culture and team spirit
  • Take a break when you need it – Flexible PTO
  • Company-paid voluntary Health Insurance
  • Pension plan

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

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