Strategic Customer Success Manager

Hires remotely
Full Time
Opening date
Closing date
26 Jun 2021

Recruiting is broken. The workforce lacks diversity and inclusion. And current recruiting methods and tools contribute to the problem. At Canvas, it’s our mission to make the world more equitable by building a collaborative talent marketplace that creates more opportunity for everyone.

Canvas’ virtual recruiting platform is transforming the talent industry by bringing together recruiting professionals and talent through communities, expanding talent opportunities in a broken system, and helping businesses build diverse workforces. We, ourselves, are also actively building a diverse and inclusive organization. At Canvas, we welcome people of all backgrounds, experiences, abilities, and perspectives.

Canvas is backed by Sequoia, with a recent $8.5M Series A funding. We are headquartered in San Francisco, but many of our teams and roles are remote-first (US-based only at this time).

If you have a passion for rolling up your sleeves, building new programs, and have a strong, team-player mentality, we’d love to hear from you!

About the team

Our Canvas team is composed of high-energy people with unique backgrounds (from high school dropouts to MLK scholars). We’re a team of learners and doers with a bias for action. We move fast, iterate, measure, and iterate again. We also encourage each other to always remember the “why” in service to the mission and believe people are our greatest asset.

We are looking for a Customer Success Manager to partner closely with companies as a strategic extension of their recruiting and operation teams. You will be a consultative thought partner, rolling up your sleeves to design recruitment team strategy, evaluate and proactively communicate trends from across our growing partner network, and acting as the voice of our partners cross-functionally. All of our CSMs have a recruiting background. If you are passionate about recruiting and want to learn about how hundreds of the best companies in the game are building their teams, this is the role for you.

Customer Success is Canvas’ secret sauce. Our partners love working with us because we deeply understand the recruiting and talent landscape and are “people geeks” at heart. If you are a creative problem solver, who has a knack for unique recruiting techniques, program building, and strategy–we want to talk to you!

We are excited about sharing best practices and learnings and we take partner feedback seriously–our partners are a key driver of our product’s evolution. This role drives impact against our mission to make recruiting fair for all by supporting our partners to become more efficient and find the joy in recruiting.

Your Responsibilities

  • Be the voice of our partners, and be a cross-functional lead in driving product development
  • Create and prioritize your book of business and drive success for your partners
  • Drive usage, adoption and return on investment for Canvas partners
  • Identify opportunities to develop new training materials and documentation to scale with our growing partner base
  • Work with clients to establish critical goals and other key performance indicators
  • Deliver a best-in-class partner experience in alongside our Support team

Your Skills & Experience 

  • You have a 3 – 5+ years of recruiting experience, you are a recruiter at heart and you’re excited to become an extension of our partners’ teams, coaching on strategy as well as platform usage
  • Your day-to-day will consist of:
    • 75%: consultative conversations with partners via phone and email
    • 10%: strategic planning for partners in your book of business
    • 5%: attendings team meetings (1-3 per week)
    • 5%: completing administrative tasks (internal emails, announcements etc.)
  • Exceptional ability to develop relationships
  • Enthusiasm for a great partner experience, you are excited about becoming a Customer Success Manager on a product built by recruiters, for recruiters
  • Eagerness to own and manage a book of business, including a passion for partner retention and openness to owning renewals
  • Strength in project management and meeting deadlines, passionate about recruiting and the talent industry
  • You have strong business acumen and admiration for analytics
  • A knack for learning and adaptability to handle tasks wherever needed
  • Bonus: You’ve been both a recruiter and a customer success professional–this role sits at the intersection of these two worlds

We ask that all applications create a Canvas profile as part of our application process. This will allow us to learn more about you, as well as give you a chance to interact with our product!

Benefits & Additional Notes

At Canvas, we offer resources that emphasize personal and familial wellbeing. We provide:

  • 99% healthcare coverage, including dental, vision, and life insurance
  • unlimited paid-time off
  • flexible working arrangements
  • competitive pay
  • 401k

To help employees have a comfortable “work from home” environment, we also offer a $500 reimbursement to get you the tools you need and a $75/week reimbursement for meals.

We are a distributed team, and we offer US-based remote employment for most roles. Though we’re a distributed team, we’re currently only able to hire US-based candidates.

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