Udacity’s mission is to train the world’s workforce in the careers of the future. We partner with leading companies to learn how technology is transforming industries, then teach the critical tech skills that individuals need for new and better jobs, and companies are looking for in their workforce. With Nanodegree programs ranging from AI and Azure to Data Science, Robotic Process Automation, and Cybersecurity, our online training platform helps even the busiest learners prepare themselves for the most in-demand tech roles.
Udacity’s unique learning model of real-world projects and experts and mentors available 24/7 enables an unprecedented degree of engagement with our students, and we are with them through every step of their learning journey—from the first moment a marketing team member might answer a question, to the penultimate moment when a career team member receives word that a graduate has gotten a new job. Always putting Students First guides us as we continue our mission to bring the highest quality learning possible, to as many learners as we can possibly reach.
Udacity is hiring a Director of Customer Operations to shape our operations strategy, infrastructure and processes necessary to support the global Udacity Customer Success team.
You will report directly to the SVP, Customer Success and Student Operations and lead a team of Success Operations Managers, Technical Customer Success Managers, and Post Sales Engineers. You will be responsible for increasing the effectiveness and efficiency of the Customer Success team. The ideal candidate is a proven leader in high-growth SaaS environments and has deep experience managing process improvements across multiple departments.
Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We have partnered with AT&T, Google, Lyft, Microsoft, Accenture and more to provide over 22,000 scholarships this year to those from communities under-represented in tech.
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Position: Director Customer Operations.