Customer Success Manager

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Archive Job Description

GoodTime is on a mission to make every minute count by solving the age-old problem of scheduling. We believe that having the right meetings between the right people at the right time makes every minute count and enables teams to achieve their mission faster. Our journey to disrupt the way meetings are scheduled started with intelligently automating job interviews using automation and AI technologies.

GoodTime is charting uncharted territory, this will require an extremely creative, self-driven, nimble and an empowered workforce. In an agile workforce, every member of the team is entrusted with the freedom to make the best decisions on behalf of the company and is fully accountable for the results.

GoodTime has implemented a culture of “Entrepreneurship”, which is a culture of Entrepreneurs. Our employees derive fulfillment from the impact they make and the team goals they help achieve. Our employees learn from both their failures and their successes. Our employees are empowered to make decisions based on their scope and scale of responsibility, not based on the number of direct reports they have reporting into them. We encourage our employees regularly to set aspirational and stretch goals.

We are currently looking for a Customer Success Manager. Our ideal candidate will help change the way companies run their current recruiting operations. You will onboard, train, and grow new business opportunities with companies in the mid-market space. Your role will be instrumental in shaping our account management and customer success processes.

About You:

  • 2-5 years of experience in Customer Success, Onboarding, or Account Management
  • Superior communication, presentation, and interpersonal skills.
  • Adept at building strong networks and relationships
  • Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
  • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
  • Recruiting ATS and/or HR Technology experience a bonus
  • Bachelor’s degree minimum required

What Success Looks Like:

  • Building strong executive level relationships; must have a proven record of building strong relationships with executive and C-suite level for executive buy-in
  • Proactively build and monitor customer experience playbooks; create strategies and customer playbooks to address, track actions and monitor the results of the playbooks, etc.
  • Customer Onboarding/Product Adoption to successfully onboard new customers and drive early adoption
  • Maintain an expert level understanding of the GoodTime Hiring product (technical and workflow) and industry to identify new opportunities
  • Work cross-functionally to deliver an incredible customer experience

About Our Benefits:

  • Medical, Dental, Vision
  • PTO
  • 401K
  • Stock Options/pre-IPO

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