Requirements & Skills:
- Fluency in English, both written and spoken;
- Previous customer support experience desired, particularly with a software vendor
- Familiar with incident management platforms (Jira) and webchat solution (Intercom)
- Able to keep up with a fast-paced high-energy environment.
- Customer service-centric
- Ability to be independent in solving complex issues for clients
- Excellent interpersonal skills
- Curiosity, quick thinker, attention to details, and desire to learn and grow
- The rigorous mindset with high attention to details and execution accuracy
- Proactive, willing to get things done, and able to work independently
- Bachelor’s degree related to technology or engineering preferred
We are in hypergrowth mode and with demand exploding, we are rapidly scaling and expanding our teams. If working with us in shaping the future is the opportunity you are looking for, we want to talk to you. Our Work From Anywhere approach enables maximum flexibility for all our talents.
SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.