The IT Services Architect has responsibility for defining and creating the global service, developing the reliability and performance of the services in line with IT Governance, and managing the overall service lifecycle. This includes stability, performance, capability, risk acceptance and analysis of the services. Responsible for measuring, monitoring, and improving IT processes in line with ISO/SOC2 compliance. This role will focus on the planning, development, and delivery of industry best practice operational processes and services based on the Information Technology Infrastructure Library (ITILV4) framework with emphasis on meeting customer expectation, driving service excellence.
Key responsibilities and deliverables
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
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