Customer Success Engineer

Starting Salary for a Customer Success Engineer at Files.com is $100,000 per year. We offer raises and equity as you grow in the organization.

In-House Training: We will teach you everything you need to know to be an effective Customer Success Engineer. And you’ll earn your full rate of pay for all training time.

Amazing Team and Peer Support: Our Customer Success team is one of the most tight-knit groups at the company. Everyone enjoys working together on Zoom every day.

Big Company Benefits: You’ll get full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 💰 401(k) with generous matching, 🎄 11 Company Holidays per year, and 🏖 20 PTO/Vacation days.

Brand New Laptop and $1,000: Upon signing, we’ll send you a brand new 💻 Apple laptop as well as $1,000 to outfit the rest of your home office with things like a monitor, webcam, keyboard, and mouse.

100% Remote Opportunity

The Files.com Customer Success team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.

We are very excited that COVID-19 restrictions have been lifted and we are resuming all company travel starting June. 🎉

About Files.com

Files.com is an enterprise secure file sharing & automation app with over 1,500 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

In this role, you will be:

• Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication). You’ll work with our customers to get a full technical resolution of any issues they may have.
• Conducting training events and webinars for customers (one-to-many communication).
• Developing content to help our customers succeed. This is things like training videos, written documentation content, sample code, blog posts, and email announcements.
• Onboarding and training new customers.